Refund policy

Zeitlos Enterprise

At Zeitlos Enterprise, we are committed to delivering high-quality products. If something isn’t right with your order, we’re here to help.

Return Eligibility

We accept returns under the following circumstances:

  • The product is damaged or defective upon delivery

  • You have received an incorrect item

  • There is a size issue

To be eligible for a return:

  • The request must be raised within 7 days of delivery

  • The item must be unused, unwashed, and in original condition

  • All original tags and packaging must be intact

Return Request Process

To initiate a return, please contact us at:

Kindly include:

  • Your Order ID

  • A brief description of the issue

  • Clear images of the product (mandatory for damaged/incorrect items)

Once your request is reviewed and approved, we will guide you through the return process.

Refund Policy

  • Refunds are processed once the returned item is received and inspected

  • Approved refunds will be issued within 3–4 working days

  • The refund will be credited to the original payment method used at checkout

Non-Returnable Conditions

Returns will not be accepted in the following cases:

  • Products that have been used, washed, or altered

  • Items returned without original packaging or tags

  • Requests raised after 7 days from delivery

  • Minor variations in color or design that do not qualify as defects

Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Please report the issue within 48 hours of delivery

  • Provide clear images for verification

We will ensure a prompt resolution, either through replacement or refund.

Important Notes

  • Zeitlos Enterprise reserves the right to approve or reject any return request based on inspection

  • In case of suspected misuse or fraudulent claims, returns may be declined

Contact Us

For any return or refund-related queries, feel free to reach out:

We appreciate your trust in Zeitlos Enterprise and are committed to providing you with a smooth shopping experience 🤍