Exchange & Replacement Policy

At Zeitlos, we want every order to arrive in the correct size and condition. We offer eligible size exchanges and replacements for damaged, defective or incorrect items. We do not offer refunds or accept change-of-mind returns.

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Size exchanges

• Submit your request within 7 days of delivery.

• The item must be unused, unwashed and in its original condition, with all original tags and packaging intact.

• Size exchanges are subject to stock availability.

Damaged, defective or incorrect items

• Report the issue within 48 hours of delivery.

• Include clear photographs of the product and packaging so our team can verify the issue.

• After approval, an eligible item will be replaced.

Items that are not eligible

• Change-of-mind requests or refund requests.

• Items that have been used, washed, altered or returned without original tags or packaging.

• Requests submitted outside the time windows above.

• Minor colour variation caused by different screen settings where the product is otherwise correct and undamaged.

How to request help

Email timelesswardrobe17@gmail.com or message us on WhatsApp at +91 62894 61141. Include your order number, the reason for your request and the required photographs where applicable.

Each request is reviewed against the conditions above. Our support team will provide the next steps after approval.